Bandwidth Honored for Customer Service Team of the Year and Customer Service Innovation by the Stevie Awards
April 16, 2024
- Recognizes Bandwidth's legendary, human-centered support team achievements
- Strong services expertise, overall costs and strong customer focus are the top three key factors for enterprises when selecting a CPaaS provider, according to a Gartner® survey
Customer support is highly valued by enterprises, both when purchasing and deploying a communications platform-as-a-service (CPaaS) provider. In a recent Gartner® survey, "strong services expertise," "overall costs" and "strong customer focus" were the top three key factors in CPaaS vendor selection cited by enterprise buyers–surpassing breadth of services. During deployment, "customer service and support," along with "customer success orientation," were the top two capabilities enterprises valued most from their CPaaS vendor.1
"The world's largest enterprises rely on us for business-critical communications. That's why we've created a service-focused culture that is mission-first in supporting our customers 24 hours a day, 365 days a year," said
"At a time when IT leaders are managing highly complex cloud communications integrations, it's no wonder enterprises value services expertise and customer service above all else," said
Bandwidth won a gold Customer Service Innovation award for continuously transforming the company's support experience with new technologies, including predictive AI-enhanced support to identify and solve potential incidents before they escalate, and customizable proactive alerts that notify customers about message delivery performance at the sending phone number level.
Bandwidth won a silver Customer Service Team of the Year award for outstanding achievements, including maintaining a consistent 97 percent customer satisfaction score and 97 percent service level agreement for response time since 2021. The company's customer name retention rate is over 99 percent and its 2023 net promoter score is 53, significantly higher than competitors, while providing included support features that go above and beyond usual standards in the CPaaS and telecom space. Bandwidth has been ranked a G2 Leader in CPaaS for 22 consecutive quarters.
Learn more about the many ways Bandwidth has its customers' backs 24/7/365 at Bandwidth.com/support
(1) Gartner, How to Succeed in Key CPaaS Selling & Deployment Criteria,
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the
About
Bandwidth (NASDAQ: BAND) is a global cloud communications software company that helps enterprises deliver exceptional experiences through voice calling, text messaging and emergency services. Our solutions and our Communications Cloud, covering 65+ countries and over 90 percent of global GDP, are trusted by all the leaders in unified communications and cloud contact centers–including
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SOURCE
David Doolittle, Bandwidth, ddoolittle@bandwidth.com